Complaints

How to make a complaint

• e-mail: biuro@aquablendpolska.com, telephone: +48 507 061 008 or by post: AQUABLEND SP. Z O.O. POLSKA SPÓŁKA KOMANDYTOWA, ul. Partyzantów 8/55, 80-254 Gdańsk;
• please provide: your full name or company name, contact details, order or invoice number, product name, a description of the non-conformity and the date it was found, and your request (repair, replacement, price reduction, withdrawal from the contract);
• if possible, attach photos or a video; for feeds also the batch number from the label.

What next

We reply within 14 days. If the goods are needed, we will send return instructions; the Seller covers the costs of a justified complaint. For devices we can arrange diagnostics with the manufacturer’s service.

Manufacturer’s guarantee

For devices, the manufacturer may grant a guarantee described in the guarantee card. We help you make use of it. The guarantee does not limit the consumer’s statutory rights.

Disputes

A consumer may use out-of-court methods of handling complaints and pursuing claims, including asking the Provincial Inspector of Trade Inspection in Gdańsk for mediation or applying to a permanent consumer arbitration court, and may obtain free assistance from a municipal or district consumer ombudsman or a consumer organisation. Register of authorised bodies and information: www.uokik.gov.pl. Using these methods is voluntary. The EU ODR platform was closed on 20 July 2025.